Privacy Policy & SMS Terms

Customer support contact

For help, reply HELP or contact OnCall Property Repair directly by phone at (517) 743-8885, by email at john@oncallpropertyrepairs.com, or through our website contact and estimate form.

Information we collect

We may collect information you provide through our estimate form, phone calls, email, text messages, or service conversations, including:

• Name, phone number, email address, service address, and customer type.
• Repair category, project description, issue timing, preferred contact method, preferred appointment date, voicemail permission, and additional details.
• Photos or short videos you choose to upload about the property or repair.
• Your optional text-message consent choice.

How we collect and use information

We collect information directly from you when you submit a request or communicate with us. We use it to review and respond to service requests, prepare estimates, schedule or update appointments, provide requested repair or maintenance services, send service-related reminders and follow-ups when authorized, maintain business records, protect the website from misuse, and comply with legal obligations.

Text-message information

If you separately check the optional text-message consent box, we may send service-request responses, estimates, appointment scheduling and reminders, technician arrival updates, repair-status updates, invoice or payment-related notifications, and service follow-ups. Message frequency varies based on your request, appointment, and active service activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. For SMS customer support, call (517) 743-8885 or email john@oncallpropertyrepairs.com. Consent is not a condition of purchase.

Customer information is never shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in information and SMS consent are never shared with anyone for any purpose.

When information may be disclosed

We do not sell or rent customer information. We may use service providers that support website hosting, secure file storage, email delivery, communications, or business operations. They may process information only to provide those services. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a legitimate business transfer.

Uploaded files and sensitive information

Only upload photographs or short videos needed to explain the repair. Do not upload identification documents, payment-card details, banking information, Social Security numbers, lease documents, medical records, or other sensitive personal records.

Data retention and security

We retain information for as long as reasonably necessary to respond to your request, provide service, maintain appropriate business records, resolve disputes, and meet legal obligations.

We maintain administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, or disclosure of personal information. We prohibit service providers from using or sharing customer information for any purpose other than providing contracted services to OnCall Property Repair. No internet transmission or storage system can be guaranteed completely secure.

Your choices

You may choose not to provide optional information. You may opt out of text messages at any time by replying STOP. You may contact us to ask about your information or request a correction or deletion, subject to legal and business-record requirements.

Contact us